Privacy Policy

This Privacy Policy explains how Shipping Nibees LLC, a Tennessee limited liability company, and Shipping Nibees Ltd, a company organized under the laws of Ghana (collectively, "Shipping Nibees," "we," "our," or "us"), collect, use, share, and protect information about you when you create an account, complete identity verification, use our website, application, or services, or otherwise engage with Shipping Nibees.

By using Shipping Nibees services, you agree to the practices described in this Policy. This Policy supplements, and does not replace, our Terms and Conditions and any other applicable agreements or policies.

We collect information you provide directly, information generated through your use of our services, and information from third parties such as verification and screening providers. This includes:

• Account information — name, email address, telephone number, delivery and billing addresses, and business information.
• Identity verification information — government-issued identification, proof of address, business registration documents, tax identification information, and other documents you submit for onboarding or re-verification.
• Shipment information — package descriptions, declared values, invoices, receipts, proof of ownership, tracking data, and warehouse records including package photographs.
• Payment information — payment references and transaction records processed through third-party payment providers. We do not store full card numbers.
• Usage and technical data — IP address, device and browser information, log data, and sign-in activity used to keep the service secure.
• Communications — messages, support requests, and records of your interactions with us.

We use your information to:

• Create and manage your account and complete identity verification and onboarding.
• Provide logistics, freight forwarding, receiving, consolidation, export coordination, and delivery services.
• Process payments, invoices, storage fees, and other charges.
• Communicate with you about your account, shipments, and support requests.
• Detect, investigate, and prevent fraud, misuse, and security incidents.
• Conduct sanctions, restricted-party, and compliance screening.
• Comply with legal, regulatory, customs, and export obligations.
• Maintain, improve, and secure our website, application, and services.

We do not sell your personal information.

To protect customers, transportation providers, and the Company, we operate identity verification, transaction monitoring, sanctions screening, and compliance review procedures.

We may rely on third-party verification providers and screening services to confirm your identity, validate documents, and perform sanctions, restricted-party, and fraud checks before or after account approval. These providers process your information on our behalf under their own security and confidentiality obligations.

We share information only as needed to operate our services and meet our legal obligations, including with:

• Shipping Nibees LLC and Shipping Nibees Ltd — between our US and Ghana entities for operational, customer service, fraud prevention, compliance, transportation, customs, accounting, legal, and regulatory purposes.
• Service providers — verification, screening, hosting, communications, and analytics providers acting on our behalf.
• Carriers and authorities — airlines, shipping lines, trucking companies, delivery providers, and customs and regulatory authorities involved in transporting or clearing your shipments.
• Payment providers — payment processors, gateways, and financial institutions (such as Paystack and Mobile Money providers) to process transactions.
• Law enforcement and regulators — where required by law, requested by authorized authorities, or necessary to protect our legal interests, operations, customers, or regulatory obligations.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

Shipping Nibees operates in the United States and Ghana. Your information may be transferred to, stored in, and processed in either country and shared between Shipping Nibees LLC and Shipping Nibees Ltd as described in this Policy.

By using our services, you consent to these international transfers, which may involve countries whose data protection laws differ from those of your own jurisdiction.

We retain your information for as long as your account is active and as needed to provide services, and thereafter as required to comply with legal, regulatory, tax, customs, accounting, fraud-prevention, and dispute-resolution obligations. Verification and compliance records may be retained for the periods required by applicable law.

We use administrative, technical, and organizational measures designed to protect your information, including encrypted sessions and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can review and update your profile information at any time from your account, and you may request deletion of your account, which our team will review subject to our legal and compliance obligations.

Depending on your location, you may have additional rights to access, correct, or restrict the processing of your personal information. To make a request, contact us at info@shippingnibees.com. We may need to verify your identity before acting on a request.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the service, and understand how it is used. You can control cookies through your browser settings, though disabling them may affect how the service works.

Shipping Nibees services are intended for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.

Our services interact with third-party retailers, marketplaces, carriers, and payment providers that operate under their own terms and privacy policies. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

We may update this Privacy Policy from time to time. Updated versions may be posted on the Shipping Nibees website, application, customer portal, or other communication channels. Continued use of our services following any change constitutes acceptance of the revised Policy.

For any privacy request or question, contact us:

Shipping Nibees LLC — United States

Shipping Nibees Ltd — Ghana

Email: info@shippingnibees.com

Website: shippingnibees.com